Oz Hotels Frequently Asked Questions

Oz Hotels operates a total of 6 properties:Oz Hotels Side PremiumOz Hotels İncekum Beach ResortOz Hotels Sui ResortWind of ÇeşmeDelta Hotels by Marriott Antalya LaraFour Points Flex by Sheraton Antalya LaraThe properties are located in different tourism regions of Antalya and İzmir. Each property differs in terms of location, concept, scope of services, and accommodation features.

Oz Hotels properties are located in Antalya and İzmir.Oz Hotels Side Premium is located in the Evrenseki area of Manavgat, Antalya, within the Side tourism region.Oz Hotels İncekum Beach Resort is located in the İncekum area of Alanya, Antalya, directly on the beachfront.Oz Hotels Sui Resort is located in the Okurcalar area of Alanya, Antalya.Wind of Çeşme is located in the Dalyan area of Çeşme, İzmir.Delta Hotels by Marriott Antalya Lara is located in the Şirinyalı area of Muratpaşa, Antalya.Four Points Flex by Sheraton Antalya Lara is located in the Çağlayan area of Muratpaşa, Antalya.

The star ratings and property categories of the hotels within Oz Hotels vary. The star ratings are stated according to each property’s official tourism establishment classification. Oz Hotels Side Premium: 5-star hotelOz Hotels İncekum Beach Resort: 5-star holiday villageOz Hotels Sui Resort: 5-star hotelWind of Çeşme: boutique hotelDelta Hotels by Marriott Antalya Lara: 5-star hotelFour Points Flex by Sheraton Antalya Lara: 4-star hotel

The meal plans and accommodation concepts of Oz Hotels properties vary depending on the property.Oz Hotels Side Premium: Ultra All-Inclusive Oz Hotels İncekum Beach Resort: All-Inclusive Oz Hotels Sui Resort: All-Inclusive Wind of Çeşme: Bed & Breakfast Delta Hotels by Marriott Antalya Lara: City hotel concept where room-only and breakfast options can be offered separately Four Points Flex by Sheraton Antalya Lara: City hotel concept where room-only and breakfast options can be offered separately The food, beverage, and other services included in the reservation may vary depending on the selected property and rate plan. The scope of the selected meal plan and rate plan should be checked at the time of booking.

The most notable difference is the availability of complimentary beverages. Under the Ultra All-Inclusive concept, complimentary beverage service is available 24 hours a day, while properties operating on an All-Inclusive concept have specific service hours.Detailed information about restaurants, bars, service hours, complimentary and chargeable beverages, À la Carte restaurants, and other food and beverage services can be found in the FAQ section of the relevant property.

The operating periods of Oz Hotels properties vary depending on the property and season.In general, Oz Hotels Side Premium, Oz Hotels İncekum Beach Resort, and Oz Hotels Sui Resort operate from April to November each year.Wind of Çeşme operates from May to September.As Delta Hotels by Marriott Antalya Lara and Four Points Flex by Sheraton are city hotels, they operate year-round. However, there may be periods when they are closed due to renovation and maintenance work.Current available stay dates can be checked through the official Oz Hotels reservation system.

Oz Hotels Side Premium, Oz Hotels İncekum Beach Resort, and Oz Hotels Sui Resort offer room options, children’s areas, and various activities for families with children. The children’s services and facilities offered vary by hotel.Wind of Çeşme, on the other hand, caters exclusively to adult guests.As Delta Hotels by Marriott Antalya Lara and Four Points Flex by Sheraton Antalya Lara are located in the city, children can stay at these hotels; however, there are no special activities for children.

Yes. Wind of Çeşme is an adults-oriented hotel. Wind of Çeşme welcomes guests aged 16 and over.

Check-in and check-out times vary depending on the property.Oz Hotels Side Premium, Oz Hotels İncekum Beach Resort, Oz Hotels Sui Resort, and Wind of Çeşme have a check-out time of 12:00 and a check-in time of 14:00.Delta Hotels by Marriott Antalya Lara has a check-out time of 12:00 and a check-in time of 15:00.Four Points Flex by Sheraton Antalya Lara has a check-out time of 11:00 and a check-in time of 15:00.As these times may vary seasonally and during certain periods, they should be checked and confirmed again at the time of booking.

Yes. Upon check-in, all guests staying at the hotel are required to present a valid ID or passport.

No. Under the hotel policies, none of the properties within Oz Hotels accept pets.

Smoking is not permitted in the rooms or indoor areas of Oz Hotels properties. Smoking is permitted in designated outdoor areas at the relevant property.

Dress codes apply when using the main restaurants and À la Carte restaurants at Oz Hotels resort properties. As part of the general hotel rules, guests are requested not to enter the restaurants wearing slippers, shorts, or sleeveless undershirts. Dress code requirements may vary depending on the property and restaurant.

Yes. Alcoholic beverages are served only to guests aged 18 and over. Alcoholic beverages are not served to guests under the age of 18.

Guests are required to comply with the specified usage and safety rules in pool, Aquapark, and play areas. Parents are responsible for the supervision and safety of their children in these areas.The operating hours of pools and Aquaparks, water slide features, and other conditions of use vary depending on the property.

Yes. The use of the beach, pier, Aquapark, outdoor pools, and other outdoor services is subject to weather and sea conditions. Operating hours of certain services may be changed, or services may be temporarily suspended due to safety considerations, weather conditions, or operational requirements.

No. The range of services offered at the hotels may vary depending on the season. In particular, seasonal services such as the beach, pier, outdoor pools, aquapark, outdoor restaurants and bars, and entertainment programs may operate during different periods depending on weather conditions and the hotel’s operational plan.

No. Special requests such as early check-in, late check-out, a high-floor room, adjacent rooms, and similar preferences can be added to the reservation as a note; however, such requests are subject to the hotel’s availability and cannot be guaranteed.If a specific feature needs to be guaranteed, the room type that explicitly includes that feature must be selected at the time of booking.

Honeymoon benefits are available at Oz Hotels Side Premium, Oz Hotels İncekum Beach Resort, and Oz Hotels Sui Resort for eligible reservations. A document showing the date of marriage may be requested to benefit from the honeymoon advantages. Current honeymoon benefits and applicable conditions should be checked before making a reservation.

Mini Club services for children are available at Oz Hotels Side Premium, Oz Hotels İncekum Beach Resort, and Oz Hotels Sui Resort. The age range, operating hours, activities, and conditions of use of the Mini Club may vary depending on the property.

Accessible rooms and common area facilities are available at Oz Hotels Side Premium, Oz Hotels İncekum Beach Resort, and Oz Hotels Sui Resort.

Guests with food allergies, intolerances, or special dietary requirements should inform the property in advance. Available alternatives are evaluated according to the food and beverage services offered by the property.Guests with severe food allergies are advised to contact the property before making a reservation to confirm whether their specific needs can be accommodated.

SPA treatments, massage and wellness services, doctor services, certain imported beverages, special food and beverage services, water sports, private area rentals at the beach and poolside, airport transfers, and similar special services are subject to an additional charge.For the exact scope and details, the Guest Relations Department of the relevant hotel should be contacted.

To ensure hotel security and maintain the scope of services, outside visitors are not permitted at Oz Hotels Side Premium, Oz Hotels İncekum Beach Resort, Oz Hotels Sui Resort, and Wind of Çeşme.For non-staying visitors wishing to use the facilities at Delta Hotels by Marriott Antalya Lara and Four Points Flex by Sheraton Antalya Lara, prior information must be obtained from the hotel reception.

Access to doctor or healthcare services is available at all properties, and these services may be subject to an additional charge. The hours during which healthcare professionals are available at the property may vary. Guests with emergency or specific healthcare needs should contact the hotel reception.

If an item is lost within the hotel or you realize after your stay that you have left a personal belonging behind, you should contact the relevant hotel. Found items are recorded in accordance with the hotel’s lost property procedures, and efforts are made to return them to their owner.

Yes. Restaurant and bar hours, beach services, pools, Aquapark, entertainment programs, and other operational services may vary depending on the season, weather conditions, occupancy, and the hotel’s operational plan.

The services, concepts, seasonal practices, and property rules of Oz Hotels may be updated over time. Therefore, up-to-date information can be found on the official Oz Hotels website, ozhotels.com.tr, and the official reservation engine, ozhotels.com. The information provided in the current terms presented at the time of booking should be taken as the basis.

You can check Oz Hotels’ current rates and direct booking benefits through the official website, ozhotels.com.tr, or via the Oz Hotels Call Center. Membership benefits, seasonal promotions, and special offers are available through the official sales channels.Before booking, we recommend reviewing the current benefits available under the Oz Hotels Membership Program and Offers and Promotions sections.

For direct reservations made through the official Oz Hotels website and Call Center, you can benefit from member-exclusive rates, seasonal offers, and reservation advantages provided by Oz Hotels, subject to applicable terms. Current benefits may vary depending on the booking date, property, and promotional period.

Yes. Reservations can be made through the official Oz Hotels website without becoming a member. However, membership may be required to benefit from member-exclusive rates and advantages offered through the Oz Hotels Membership Program.

Yes. Early booking offers for stays in the upcoming season are available during certain periods for Oz Hotels Side Premium, Oz Hotels İncekum Beach Resort, Oz Hotels Sui Resort, and Wind of Çeşme. As campaign dates, discount rates, sales conditions, and valid stay periods may vary, you can check the Oz Hotels Offers and Promotions section for up-to-date information.

For reservations made through a travel agency, tour operator, OTA (Online Travel Agency), or another intermediary, cancellations, modifications, reservation terms, and similar matters must be handled through the channel where the reservation was made.Oz Hotels is not authorized to directly modify or cancel reservations made through intermediary companies. If you need to make changes to your reservation, please contact the company or platform through which you made the reservation for assistance.